Purchase Information
  1. Terms of Use
  2. Ordering Information
  3. Wholesale Orders
  4. Order Cancellation
  5. Shipping
  6. Return Policy
  7. Legal Notices
  8. Privacy Policy
Terms of Use

Should you need clarification on any of ArtWare's policies, please contact us prior to placing an order.

Ordering Information

ArtWare accepts payment through PayPal, a 100% secure server.* All orders are subject to acceptance and availability. An email confirmation will be sent following the placing of your order. Most credit card orders ship within 3-5 business days, with the exception of Custom Designs, which may be delayed by the availability of the materials

To comply with New York State Law, sales tax will be added to all orders (including shipping/handling charges) that ship to a New York address

*We take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may incur if a third party procures unauthorized access to any data you provide when ordering from this site.

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Wholesale Orders

Please contact us for current line sheets and wholesale price information.

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Shipping

All orders are shipped insured via USPS Priority Mail. Shipping charges are based on the value of the total order (for insurance purposes) and are automatically computed during checkout prior to the completion of your order. Standard delivery time is 5-7 days. 2nd Day Air service is available for an additional charge. Please contact us for shipping charges to locations outside the continental USA. For orders shipped internationally, you will be the importer on record and must comply with all laws and regulations in effect in the country where the shipment is received and you will be responsible for all international duties, taxes, and refused shipping charges. We do not ship to P.O. boxes.

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Return Policy

All items are sold with a return privilege under the following conditions, with the exception of sale items which are final, and earrings, which for hygienic reasons are also excluded.

Should you wish to return an item(s), please contact us within 3 days of receipt, providing the order and item numbers, and the reason for the return. You will receive a Return Authorization Number (RA#) along with a shipping address. Packages received without an RA# will be refused and sent back at the customer's expense.

All returned merchandise must be in new and unused condition. New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept a returned item with any indication that it was used. In such cases, the item will be returned to the customer at the customer's expense. Merchandise must be returned in the packaging in which it was shipped, along with a copy of the original invoice, and with the RA# clearly marked on the outside of the package. Shipping must be prepaid and is non-refundable. The item(s) must be returned within 10 days* from the date of receipt. For your protection please send all returns via insured Parcel Post (USPS), UPS, or any method where you will be given a tracking number. The package should be sent insured as ARTWARE is not responsible for returned merchandise until it is received.

Returns will be accepted under the above conditions for a one-time exchange only, exclusive of all shipping charges, which are the full responsibility of the customer. Exchanges are considered a Final Sale. They are made for items of equal or higher value provided the customer pays the difference along with any additional taxes and shipping charges. An email confirmation will be sent to you following our receipt and acceptance of the returned item(s).

ArtWare cannot be held responsible for any item that is not returned in the manner set forth above.

Should your order arrive in less than perfect condition due to damage incurred in transit, please save all packing materials and contact us immediately for further instructions.

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Order Cancellation

Should you wish to cancel an order that was placed with a credit card you have until 4PM EST of the same day that the order was placed without penalty; orders placed after 4PM have until 4PM EST of the following day. After that time there is a charge of 10% of the total order, including postage, handling, and insurance. These rules apply whether it is a partial or full cancellation.

ArtWare reserves the right to cancel an order in full or in part for any reason whatsoever. An email advising you of the cancellation will be sent as soon as possible and all charges will be voided.

Please be advised that once an order has been placed, it will be subject to the above rules without exception.

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Legal Notices

This website is owned and controlled by ArtWare, located within the State of New York, United States of America. By accessing this site, both you and ArtWare agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this website. In addition, you agree to the exclusive personal jurisdiction and venue of the Supreme Court of New York County and the United States District Court for the Southern District of New York. Visitors to this site are responsible for their own compliance with local laws regarding website use and access.

The material contained in this website has been checked for accuracy; however, all material is provided without any express or implied warranties, and may be subject to human error. All users of this web site agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. Please note: Images on this site may appear larger or smaller than actual size due to screen defaults and/or photography techniques. Items may be represented as larger than actual size in order to show details, or smaller than actual size to display the entire item. Colors are affected by individual computer monitor settings and may not be represented accurately on your screen. Due to the organic nature of the materials used in ArtWare's designs inherent imperfections are to be expected.


ALL MATERIAL ON THIS SITE IS THE PROPERTY OF ARTWARE:

The use or misuse of material found on this site, except as expressly authorized is prohibited. You are authorized to use this material for personal, non-commercial purposes only. You may download, print and store copies of this material for your own personal, non-commercial use, provided this notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way without the prior written permission of ARTWARE. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.


LINKS TO THIRD PARTY SITES:

ARTWARE may post links to other sites that ARTWARE does not maintain. The inclusion of a link does not imply our endorsement of the linked site(s), nor can ARTWARE be held liable for the privacy practices or content of linked sites.

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Privacy Policy

To improve your shopping experience we collect customer data through our website. ArtWareNY.com uses a secure server (SSL) to encrypt all of your personal information. We use industry standard security measures to prevent the loss, misuse and alteration of your information once it is in our records. We do not sell or rent the information you provide to us on-line to third parties. We may, however, disclose your information if required by law. We collect the following information about our primary visitors: name, address, phone number, and email address. We may also collect names, addresses, phone numbers, and email addresses that our customers divulge about others when making gift purchases.

We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of our site.

By using our website or purchasing a product from us, you agree to the collection and use of the information as set forth in this policy. We will post any changes to our policy so that you are always aware of what we collect and how we use it. You may, from time to time, receive emails from us about new features, new services, and special offers we think you'll find valuable. Please contact us if you do not wish to receive such announcements or offers.

*ArtWare reserves the right to make changes to these policies, notably in line with any revised legislation. These terms and conditions are subject to change from time to time without notice by updating or revising this notice. Please check back from time to time to ensure you are aware of any changes in our policies. Your continued use of our site will signify your acceptance of these changes.

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