Ordering Information: Place your Visa, MasterCard or Discover Card order by email or phone.
Wholesale Orders
Shipping
Merchandise Return Policy
Order Cancellation Policy
Brides, Grooms, Wedding Parties
Custom Orders
Referral Program
Legal Notices
Privacy Policy
Jewelry Care

TERMS and CONDITIONS

Should you need clarification on any of ARTWARE's policies, please contact us prior to placing an order.

Ordering Information

ARTWARE accepts payment by Paypal, MasterCard, Visa, Discover Card* or by Check**. All orders are subject to acceptance and availability. An email confirmation will be sent following your order. You will be notified as soon as possible if you have ordered an item that is no longer in stock. Furthermore, ARTWARE may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold; removing, or editing any materials or content on the Site; refusing to process a transaction or suspending any transaction after processing has begun.

Most orders ship within 5-7 business days with the exception of custom designs which may be delayed by the availability of the materials. Merchandise paid for by check will be held until the check clears. A $25 fee for returned checks will be charged.

*Payments made by MasterCard, Visa or Discover are subject to standard credit card authorization via email/telephone confirmation. Additionally, all orders paid via credit cards are subject to a 24-hour cancellation policy from the time of ordering. Thereafter any cancellations will be charged a 10% restocking fee based on your total order amount. You will be notified once your order has shipped whereupon you acknowlege full responsibility for your order.

** We take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this Site.

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Wholesale Orders

Please contact us for line sheets and wholesale pricing.

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Shipping

All orders are shipped insured via USPS Priority or UPS ground, unless otherwise specified. We currently ship within the United States only. We do not ship to P.O. boxes.

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Merchandise Return Policy
All merchandise is sold with a return privilege under the following conditions, with the exception of sale items which are final, and earrings, which for hygienic reasons are also excluded from the return policy.

Should you wish to return an item(s), please contact us within 3 days of receipt, providing the order and item number(s), and the reason for the return. You will receive a Return Authorization Number (RA#) and a shipping address. No exchange or credit will be issued without an RA#. Packages received without an RA# will be refused and sent back at the customer’s expense.

All returned merchandise must be in new and unused condition. New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept a returned item with any indication that it was used. In such cases, the item will be returned to the customer at the customer’s expense. Merchandise must be returned in the packaging in which it was shipped, along with a copy of the original invoice, and with the RA# clearly marked on the outside of the package. Shipping must be prepaid and is non-refundable. The item(s) must be returned within 10 days* from the date of receipt. For your protection please send all returns via UPS, insured Parcel Post (USPS), or any method where you will be given a tracking number. The package should be sent insured as ARTWARE is not responsible for returned merchandise until it is received.

Returns will be accepted under the above conditions for a one-time exchange** or a store credit, exclusive of all shipping and handling charges, which are the full responsibility of the customer. Exchanges are made for items of equal or higher value provided the customer pays the difference along with any additional taxes, shipping and handling charges. Store credit will be issued in the form of an Authorized Credit Number (AC#) that may be applied by you to any future order, including a Gift Certificate. This credit must be used within six (6) months from the date of issue at which time it will expire. It may not be applied to any pending order already placed. Email confirmation will be sent following our receipt and acceptance of the returned item(s).

ARTWARE is not responsible for any item that is not returned in the manner set forth above.

Should your order arrive in less than perfect condition due to damage incurred in transit, please save all packing materials and contact us immediately for further instructions.

* 10 days means you can evaluate your purchase for 10 days, starting on the day it is delivered by UPS or USPS according to their tracking.  For an approved return, your package must be postmarked by the 10th day following receipt.  

**an exchanged item is considered a Final Sale.

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Order Cancellation Policy
Should you wish to cancel an order you have until 4PM EST of the same day that the order was placed without penalty; orders placed after 4PM have until 4PM EST of the following day. After that time there is a charge of 10% of the total order, including postage, handling, and insurance charges. These rules apply whether it is a partial or full cancellation. You may opt instead for a store credit, in which case there is no penalty.

ARTWARE reserves the right to cancel an order in full or in part for any reason whatsoever. An email advising you of the cancellation will be sent as soon as possible and all charges will be voided.

Please be advised that once an order has been placed, it will be subject to the above rules without exception.

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Brides, Grooms, Wedding Parties

Let ARTWARE put the crowning touches on the momentous occasion of your Wedding Day.

Choose from our existing styles or let us design a unique piece that you will treasure and wear for years to come.  With your input and our expertise we will create jewelry and bridal accessories that truly reflect your personal style and add the perfect touch to the look you envision for your special day.  

We will work with you to select extraordinary gifts and accessories for your bridesmaids, groomsmen, and all the members of your bridal party.

See Custom Orders below for details.

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Custom Orders

ARTWARE welcomes the opportunity to work with you to create a truly unique and personal piece of jewelry. To order a custom piece, contact us and let us know what you are looking for, how soon you need it, and your budget. After we agree on the design and the materials to be used a Custom Project Agreement will be sent to you, which you must sign, and fax or email back to us. A 50%, nonrefundable deposit is required for all custom orders. We will notify you upon completion of the piece at which time the balance of payment will be due. Once complete payment is received the finished piece will be shipped to you insured. Generally we allow about three weeks for fabrication and shipping, although rush orders can be accommodated.

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Referral Program

Tell a friend about ARTWARE. If they mention your name with their first order you will receive 10% off on your next purchase. Offer is not valid on Trunk Show orders, prior purchases, or in combination with other offers. Referral must be a first-time customer and the 10% discount offer is good within six months from the date of their purchase.

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Legal Notices*

This website is owned and controlled by ARTWARE, located within the State of New York, United States of America. By accessing this site, both you and ARTWARE agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this website. In addition, you agree to the exclusive personal jurisdiction and venue of the Supreme Court of New York County and the United States District Court for the Southern District of New York. Visitors to this site are responsible for their own compliance with local laws regarding website use and access.

The material contained in this web site has been checked for accuracy; however, all material is provided without any express or implied warranties, and may be subject to human error. All users of this web site agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. Please note: Images on this site may appear larger or smaller than actual size due to screen defaults and/or photography techniques. Items may be represented as larger than actual size in order to show details, or smaller than actual size to display the entire item. Colors are affected by individual computer monitor settings and may not be represented accurately on your screen. Please be advised that due to the organic nature of the materials used in ARTWARE's designs inherent imperfections are to be expected and in no way are to be considered a defect.

All material on this site is the property of ARTWARE. The use or misuse of material found on this site, except as expressly authorized is prohibited. You are authorized to use this material for personal, non-commercial purposes only. You may download, print and store copies of this material for your own personal, non-commercial use, provided this notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others. You may not modify the material in any way, without the prior written permission of ARTWARE. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

Links to Third Party Sites: ARTWARE may post links to other sites that ARTWARE does not maintain. The inclusion of a link does not imply our endorsement of the linked site(s), nor can ARTWARE be held liable for the privacy practices or content of linked sites.

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Privacy Policy

To improve your shopping experience we collect customer data through our website. ARTWARENY.com uses a secure server (SSL) to encrypt all of your personal information. We use industry standard security measures to prevent the loss, misuse and alteration of your information once it is in our records. We do not sell or rent the information you provide to us on-line to third parties. We may, however, disclose your information if required by law. We collect the following information about our primary visitors: name, address, phone number, and email address. We may also collect names, addresses, phone numbers, and email addresses that our customers divulge about others when making gift purchases.

We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of our site.

By using our website or purchasing a product from us, you agree to the collection and use of the information as set forth in this policy. We will post any changes to our policy so that you are always aware of what we collect and how we use it. You may, from time to time, receive emails from us about new features, new services, and special offers we think you'll find valuable. Please contact us if you do not wish to receive such announcements or offers.

*ARTWARE reserves the right to make changes to these policies, notably in line with any revised legislation. These terms and conditions are subject to change from time to time without notice by updating or revising this notice. Please check back from time to time to ensure you are aware of any changes in our policies. Your continued use of our site will signify your acceptance of these changes.

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Jewelry Care

Chemicals can mar the finish of your jewelry. We advise that jewelry be put on after you have applied perfume, lotions, hair products, etc. Storing silver jewelry in a sealed bag or container will slow down the tarnishing process. 3M 'Silver Strips' placed in your jewelry box will also delay the build up of tarnish. A 'jeweler's cloth' is useful once tarnishing has begun, and a mild cleaning agent used as directed will restore the shine on tarnished silver without marring the surface. Mild soap and water and gentle buffing with a soft cloth will restore the shine on gold and can be used on most gemstones without damage to the stones.

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